Privacy policy

Orvanse Ltd Privacy and Cookie Policy

Orvanse Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website www.orvanse.ie (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of This Privacy Notice

This privacy notice aims to give you information on how Orvanse Ltd collects and processes your personal data through your use of this website, including any data you may provide when you sign up to our newsletter, purchase a product, or engage with our services.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Orvanse Ltd is the controller and responsible for your personal data (collectively referred to as "Orvanse", "we", "us" or "our" in this privacy notice). We operate the storefront at 17 Dominick St, Mullingar, Co Westmeath, Ireland, N91E7KC and the website www.orvanse.ie.

Contact Details

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below:

  • Full name of legal entity: Orvanse Ltd

  • Email address: edgarsalazar@orvanse.com

  • Postal address: 17 Dominick St, Mullingar, Co Westmeath, Ireland, N91E7KC

  • Telephone number: +353 44 930 3192

You have the right to make a complaint at any time to the Data Protection Commission (DPC), the Irish supervisory authority for data protection issues (www.dataprotection.ie). We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please contact us in the first instance.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier, title, and gender.

  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

  • Transaction Data: Includes details about payments to and from you and other details of products (such as fine jewelry and gemstones) you have purchased from us.

  • Financial Data: We do not store or retain credit/debit card numbers. All online payments are securely processed by authorized third-party payment gateways (e.g., PayPal, Apple Pay, Shopify Payments).

  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

     

  • Usage Data: Includes information about how you use our website, products, and services.

     

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

     

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, or genetic and biometric data).

 

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to fulfill and deliver your jewelry order).

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

  • Direct Interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or online checkout.

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

     

  • Third Parties: We may receive technical data from analytics providers (such as Google) and payment transaction verification systems.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  1. Where we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling an order).

  2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  3. Where we need to comply with a legal or regulatory obligation.

Purposes for Which We Will Use Your Personal Data

Purpose / Activity Type of Data Lawful Basis for Processing
To register you as a new customer

(a) Identity


(b) Contact

 Performance of a contract with you
To process and deliver your order (manage payments, shipping, collection)

(a) Identity


(b) Contact


(c) Financial


(d) Transaction

(a) Performance of a contract with you


(b) Legitimate interests (to recover debts due to us)
To manage our relationship with you (notifying changes to terms, asking for reviews)

(a) Identity


(b) Contact


(c) Profile


(d) Marketing/Comms

(a) Performance of a contract with you


(b) Necessary to comply with a legal obligation


(c) Legitimate interests (to keep records updated)
To administer and protect our website (troubleshooting, data hosting, support)

(a) Identity


(b) Contact


(c) Technical

(a) Legitimate interests (running our business, IT security, fraud prevention)


(b) Necessary to comply with a legal obligation
To use data analytics to improve our website, marketing, and customer experiences

(a) Technical


(b) Usage

 Legitimate interests (to keep our website relevant and updated)

Opting Out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing email sent to you or by contacting us directly at edgarsalazar@orvanse.com.

To send you marketing emails, promotions, and newsletters | (a) Identity (b) Contact (c) Marketing/Comms | Consent (Art. 6(1)(a) GDPR) — you may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at edgarsalazar@orvanse.com 

5. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a smooth experience when you browse our catalog and allows us to improve our site.

A cookie is a small text file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device if you agree.

Categories of Cookies We Use:

  • Strictly Necessary Cookies: These are required for the operation of our website. They include, for example, cookies that enable you to securely log into your account, use a shopping cart, or process online payments.

  • Analytical/Performance Cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us improve the way our website works.

  • Functionality Cookies: These are used to recognize you when you return to our website so we can personalize our content and remember your preferences.

  • Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed to make advertising and content more relevant to your design preferences.

Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or fail to function properly (for example, you will not be able to add items to your shopping cart or complete a purchase online).

6. Disclosures of Your Personal Data

We do not sell any aspect of your personal data to third parties. To provide our services to you, we may share your personal data with the following essential parties:

  • Delivery and Logistics Partners: Direct couriers, postal services, and fulfillment handlers to ship your orders.

  • Payment Gateways and Service Providers: Authorized secure financial platforms handling checkouts.

  • Professional and Technical Providers: Website hosting services, IT security networks, and fraud prevention bodies.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA) unless explicitly required for secure automated web hosting services or global delivery fulfillment systems that employ standard contractual clauses approved by the European Commission.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those core operators and contractors who have a strict business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or statutory reporting requirements.

By law, basic information about our transactions and customers must be retained for 7 years for tax compliance and legal audit requirements in the Republic of Ireland.